Allinonesnap Buyer Protection

How does Allinonesnap Buyer Protection work?

1. Open a case

and try to work things out with the seller.

2. Escalate to Allinonesnap

if you don't reach a resolution within 3 business days.

3. Allinonesnap will review your case

and get back to you within 48 hours

Buyer Protection steps

Here's how you can protect yourself as a buyer:

Open a case 

If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Let the seller know how they can help resolve the problem.

Escalate the case to Allinonesnap 

If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you.

Allinonesnap will review your case 

We'll review your case and contact you within 48 hours. If your case qualifies and is eligible for Allinonesnap Buyer Protection, Allinonesnap will refund your full purchase price plus original shipping.

How does Allinonesnap Buyer Protection work?

If you don't receive an item you purchased, or if it's not as described, you can use the Contact Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.

When should I open a case?

If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. Most issues get resolved with direct contact between buyer and seller. If the seller doesn't respond, or if you can't come to an agreement, escalate your case in the Contact Center within 3 days of actual or estimated delivery date.

I opened a case. What happens now?

Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, email the Contact Center to escalate the case to Customer Support.

How will I get my refund?

When Customer Support decides a case in your favor, we'll send your refund to the same system you used to purchase the item. This may take a few days. 

Do I need to send the item back to the seller?

Yes, if you opened an "item not as described" case for a purchase covered by Allinonesnap Buyer Protection. You'll also need to provide us with the shipping tracking number to receive your refund.