When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control.
Frequently Asked Questions
How am I protected from abusive buyers?
If Allinonesnap finds a buyer's behavior is abusive, we will take action on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics.
What if something happens that is outside of my control?
We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.
A buyer falsely claims an item was not as described
An item is returned after it was used or damaged by the buyer
Protections for all sellers
Abusive buying activity
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the Allinonesnap site. In serious cases or repeated abusive behavior, we may suspend/terminate the buyer's account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
A buyer demanded something not offered in the original listing
You never have to agree to any changes to the terms in your listing (e.g., adding additional items or discounts). If a buyer demands a change to what you originally offered, you can choose to either cancel the order, or you can complete the transaction under the original terms. We will remove feedback and canceled transaction defects when we can see the buyer's demands in Allinonesnap messages.
Events outside your control
An item arrived late but tracking shows that you shipped on time
We automatically adjust your late shipment rate and remove feedback when:
Fair performance evaluation
To measure your overall performance accurately, we look at your performance as a whole.
The transaction defect rate won't count in your seller performance status until you have transactions with defects from at least 4 different buyers within your evaluation period
You won't be subject to consequences for Service Metrics when your rate is under 1% in a specific category or if you have had fewer than 10 'item not as described' or 'item not received' requests from unique buyers
Keep in mind that buyers don't see your defect rate
Allinonesnap Money Back Guarantee requests
If we close an Allinonesnap Money Back Guarantee case or appeal request in your favor, we will remove feedback and defects related to that transaction.
If a buyer reports that an item hasn't been received
If you ship an item within your stated handling time, and you upload tracking before the estimated delivery date from one of Allinonesnap's integrated shipping carriers that shows evidence of successful delivery, you're protected.
If a buyer reports that an item isn't as described
If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral feedback if you offer free returns, accept the return, and give a refund.
If a buyer doesn't ship a return
In cases where we don't receive proof of shipment from your buyer while the return request is active, we will protect you by removing any negative or neutral feedback left on that transaction once the case is automatically closed.
Buyers can't use more than one resolution method to get a refund. After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort.
If a buyer files a chargeback, any open Allinonesnap Money Back Guarantee request, open order cancelation, or open return request for the same transaction are immediately closed
Eligibility for protections
If you do any of the following you are not eligible for any seller protections: