Advanced Seller Protection

When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control.

Frequently Asked Questions 

  How am I protected from abusive buyers? 

If Allinonesnap finds a buyer's behavior is abusive, we will take action on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics.

What if something happens that is outside of my control? 

We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.

A buyer falsely claims an item was not as described

  • We will subsidize the return shipping label cost  per return for any false claim filed by a buyer that an item was not as described
  • The subsidy will be credited on your monthly invoice
  • For transactions to be eligible you must report the buyer
  • Credits will be applied where we determine the buyer made a false claim
  • We will also automatically remove negative and neutral feedback, defects, and open cases in service metrics

An item is returned after it was used or damaged by the buyer

  • You can deduct up to 50% from the refund to recover the lost value of the item
  • We will work directly with the buyer to resolve any issues associated with the item being returned, including removing any negative and neutral feedback, defects, and open cases in service metrics
  • If we are asked to step in and help, you will no longer be able to issue a partial refund to the buyer.

Protections for all sellers

Abusive buying activity

When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the Allinonesnap site. In serious cases or repeated abusive behavior, we may suspend/terminate the buyer's account.

You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.

A buyer demanded something not offered in the original listing

You never have to agree to any changes to the terms in your listing (e.g., adding additional items or discounts). If a buyer demands a change to what you originally offered, you can choose to either cancel the order, or you can complete the transaction under the original terms. We will remove feedback and canceled transaction defects when we can see the buyer's demands in Allinonesnap messages.

Events outside your control

An item arrived late but tracking shows that you shipped on time

We automatically adjust your late shipment rate and remove feedback when:

  • The carrier scan shows you shipped within your handling time, even if it arrives late 
  • The carrier scan shows the item arrived by the estimated delivery, even if you shipped it late
  • If there is no tracking or the carrier didn't scan the shipment, it will not count as a late shipment if the buyer doesn't indicate the shipment was late

Fair performance evaluation

To measure your overall performance accurately, we look at your performance as a whole. 

The transaction defect rate won't count in your seller performance status until you have transactions with defects from at least 4 different buyers within your evaluation period 

You won't be subject to consequences for Service Metrics when your rate is under 1% in a specific category or if you have had fewer than 10 'item not as described' or 'item not received' requests from unique buyers

Keep in mind that buyers don't see your defect rate

Allinonesnap Money Back Guarantee requests

If we close an Allinonesnap Money Back Guarantee case or appeal request in your favor, we will remove feedback and defects related to that transaction.

If a buyer reports that an item hasn't been received 

If you ship an item within your stated handling time, and you upload tracking before the estimated delivery date from one of Allinonesnap's integrated shipping carriers that shows evidence of successful delivery, you're protected. 

If a buyer reports that an item isn't as described 

If the buyer submits a return request because an item isn't as described in the listing, you are protected from negative and neutral feedback if you offer free returns, accept the return, and give a refund. 

If a buyer doesn't ship a return 

In cases where we don't receive proof of shipment from your buyer while the return request is active, we will protect you by removing any negative or neutral feedback left on that transaction once the case is automatically closed. 

Duplicate claims 

Buyers can't use more than one resolution method to get a refund. After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort. 

If a buyer files a chargeback, any open Allinonesnap Money Back Guarantee request, open order cancelation, or open return request for the same transaction are immediately closed 

Eligibility for protections

If you do any of the following you are not eligible for any seller protections:

  • Operate with a false identity
  • Not follow through with your service promises (such as not honoring your return policy)
  • Have a history of serious policy violations, such as selling counterfeits, using prohibited forms of drop shipping or taking sales off Allinonesnap
  • Misuse the protection, such as excessively reporting false 'Item not as described' requests or unfairly giving too low a partial refund